Potential Shipping Delays 

Update January 2022

We are currently experiencing team shortages across our retail, warehouse and logistics areas as a result of the Pandemic. Providing support and keeping our team safe is a priority as we navigate the situation. 

Due to increased demand for courier and delivery services across all industries, as well as staff shortages due to the pandemic, our couriers and delivery partners are experiencing delays. 

We understand the impact this has to our customers and the frustration this may cause, particularly with order status updates and delivery tracking status. We ask for patience and understanding as we work through these issues. 

NOTE: If your item has been dispatched and you have received tracking information, please refer to the tracking link for any updates. If your item is delayed in transit, information will be updated via the tracking link as the courier network works through the backlog.

Dispatch information 

How We Ship

Small items will be shipped directly from our warehouse using a number courier partners. Tracking information will be provided to you when your item is shipped.

Larger items such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery

If you have any questions about your delivery, please don't hesitate to contact us.

Shipping Definition

Delivery will be provided to the location specified by the customer and listed on the delivery manifest

Standard Delivery - Includes delivery drop off only - We do not offer rubbish removal or assembly for the standard delivery option.

Premium Delivery (Sydney Metro & Central Coast only) - Includes delivery to multiple rooms, includes assembly and rubbish removal. If you require premium delivery outside of the Sydney location, please enquire here.

*Delivery does not include relocation of exisiting furniture or fixing of items to floors, walls and ceilings.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Metro Areas Defined As