Shipping information
Smaller items
Normal dispatch time for in stock items is 2-3 business days for smaller items. We use a number of courier services to ensure we can deliver to you as quickly as possible.
Larger Furniture items
Most of our furniture range arrives with little to no assembly required. This means we need to use bulky goods delivery specialists to transport these items. This may mean dispatch and delivery times can be longer. As a guide, dispatch occurs within 4-7 days. Our team will contact you to schedule the next available date.
Dispatch
Is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and suitable carriers throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s).
Note: Due to current courier congestion and backlog, dispatch times may be longer than normal as we work through collection of orders with our courier partners. If your item has been dispatched and you have received tracking information, please refer to the tracking link for any updates. If your item is delayed in transit, information will be updated via the tracking link as the courier network works through the backlog.
For expected shipping times, see below.
| Area |
|
| Sydney Metro,
Central Coast & Newcastle |
Up to 7 Days |
| Melbourne Metro |
10 to 14 Days
|
| Brisbane Metro |
10 to 14 Days |
| Gold Coast |
10 to 14 Days
|
| Sunshine Coast |
10 to 14 Days
|
| Adelaide Metro |
10 to 14 Days |
|
|
Times vary for all other areas. Our team will contact you once your item has been scheduled. Contact our customer care team if you require further information for your area. contact us.
Shipping Definition
Delivery will be provided to the location specified by the customer and listed on the delivery manifest.
Standard Delivery - Includes delivery drop off only to your home - We do not offer rubbish removal or assembly for the standard delivery option.
Premium Delivery (Sydney Metro & Central Coast only) - Includes delivery to multiple rooms, includes assembly and rubbish removal. If you require premium delivery outside of the Sydney location, please enquire here.
*Standard delivery does not include assembly, adding covers and legs to sofas, relocation of exisiting furniture or fixing of items to floors, walls and ceilings.
A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.
Metro Areas Defined As
| METRO Areas |
Postcodes |
| Sydney Metro |
1000-2249 & 2760-2770 |
| Central Coast & Newcastle |
2250-2267 & 2280-2309, 2315 |
| Brisbane Metro |
4000-4207 & 9000-9499 |
| Gold Coast |
4210-4221, 4223-4227, 9726, 9728, 9729 |
| Sunshine Coast |
4500-4601, 9900-9919 |
| Adelaide Metro |
5000-5199 & 5900-5999 |
| Melbourne Metro |
3000-3207 & 8000-8499 |
| Perth Metro |
6000-6199 & 6800-6999 |
|
*Delivery does not included installation, removal of rubbish or fixing items to walls, floors, or ceilings.
