Care Instructions: Remove spills immediately. If liquid, blot with a clean undyed cloth by pressing firmly around the spill to absorb. Ensure any moisture is completely removed and dried as quickly as possible to avoid discolouration. Hand brush or light vacuum regularly. Avoid sharp objects. Exposure to direct sunlight may result in colour fading. Rugs placed in full sunlight must be turned often. This rug is for indoor use only, avoid damp areas such as basements, bathrooms and kitchens. Never fold your rug, roll to store. Occasional professional rug cleaning is recommended. Do not dry clean. Do not steam clean.
Due to increased demand for courier and delivery services, our couriers and delivery partners have been experiencing delays. We appreciate your patience and understanding as we work through these challenges.
To ensure our customer orders are received as quickly as possible we will dispatch in stock items as soon as we can. This may mean multiple deliveries will occur.
Normal dispatch time for in stock items is 2-3 business days. Dispatch is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and congestion throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s).
Note: Due to current courier congestion and backlog, dispatch times may be longer than normal as we work through collection of orders with our courier partners.
During current Lockdown restrictions, we will be practicing contactless shipping and therefore, will not be offering premium shipping. This means delivering your item to your front door & not into your room of choice. We apologise for any inconvenience caused. If you require items to be be delivered inside or have questions regarding your order and contactless shipping, please contact our showroom team or online via our customer care team.