Update 22nd June
Due to increased volumes of orders across OneWorld and retail as part of Mid Year Sales, our dispatch team and courier partners are experiencing delays.
As a result, dispatch and delivery times may be extended. We appreciate your understanding and patience as our teamwork through these delays.
Shipping definitions
Standard Shipping to the door means the item will be delivered to the door only. The item will not be delivered inside, upstairs or beyond apartment lobbies. It is recommended you have a second person on hand to take receipt of the order and to assist with the handling of your order.
Standard Shipping to room of choice means the item will be delivered inside and into the room of choice. Note: this does not include, assembly, unpacking or rubbish removal. It is recommended you have a second person assist with any unpacking or assembly.
Premium Delivery - unpack/Rubbish Removal/Assembly means the item will be delivered inside and into the room of choice. The delivery team will unpack, assemble and remove any packing material. Note: this does not include fixing/hanging items or relocating any other items within the home. Note: Available Sydney and Brisbane Metro only.
Smaller items
Normal dispatch time for in-stock items is 2-3 business days for smaller items. We use a number of courier services to ensure we can deliver to you as quickly as possible.
Larger Furniture items
Most of our furniture range arrives with little to no assembly required. This means we need to use bulky goods delivery specialists to transport these items. This may mean dispatch and delivery times can be longer. As a guide, dispatch occurs within 4-7 days. Our team will contact you to schedule the next available date.
Dispatch
Is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and suitable carriers throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s).
Note: Due to current courier congestion and backlog, dispatch times may be longer than normal as we work through collection of orders with our courier partners. If your item has been dispatched and you have received tracking information, please refer to the tracking link for any updates. If your item is delayed in transit, information will be updated via the tracking link as the courier network works through the backlog.
For expected shipping times, see below.
| Area |
|
| Sydney Metro,
Central Coast & Newcastle |
Up to 7 Days |
| Melbourne Metro |
10 to 14 Days
|
| Brisbane Metro |
10 to 14 Days |
| Gold Coast |
10 to 14 Days
|
| Sunshine Coast |
10 to 14 Days
|
| Adelaide Metro |
10 to 14 Days |
|
|
Note: Contact us for shipping details and pricing for Tasmania. Information provided on request.
Times vary for all other areas. Our team will contact you once your item has been scheduled. Contact our customer care team if you require further information for your area. contact us.
For more shipping information click here.
