Shipping Update September 2021

Due to increased demand for courier and delivery services, our couriers and delivery partners have been experiencing delays. We appreciate your patience and understanding as we work through these challenges.

To ensure our customer orders are received as quickly as possible we will dispatch in stock items as soon as we can. This may mean multiple deliveries will occur. 

Covid19 Update

Our priority is the health, safety and wellbeing of our customers, our team members and our communities.

During current NSW, VIC & SA restrictions, we will be practicing contactless shipping and therefore, will not be offering premium shipping. This means delivering your item to your front door & not into your room of choice. We apologise for any inconvenience caused. If you require items to be be delivered inside or have questions regarding your order and contactless shipping, please contact our showroom team or online via our customer care team. 

As a result of current Government restrictions, and the increased volume of orders being shipped across all retailers and industries, interruptions to normal despatch times may occur. Our team are working hard to ensure we are able to meet current expectations. If you need further information about shipping details, please contact our customer care team.

How We Ship

Small items will be shipped directly from our warehouse using a number courier partners. Tracking information will be provided to you when your item is shipped.

Larger items such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery

Free Shipping Items - As marked and for designated postcodes only

If you have any questions about your delivery, please don't hesitate to contact us.

Shipping Definition

Delivery will be provided to the location specified by the customer and listed on the delivery manifest

Standard Delivery - Includes delivery drop off only - We do not offer rubbish removal or assembly for the standard delivery option.

Premium Delivery (Sydney Metro & Central Coast only) - Includes delivery to multiple rooms, includes assembly and rubbish removal. If you require premium delivery outside of the Sydney location, please enquire here.

*Delivery does not include relocation of exisiting furniture or fixing of items to floors, walls and ceilings.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Australian Shipping Rates

Shipping rates fare calculated at the checkout. We partner with a large network of providers, this way you can choose the best service and rate at the checkout.

Free Shipping Items

Some of our range ships free to a number of locations Australia Wide. These items are identified on the product page with the label - SHIPS FREE TO MOST LOCATIONS - 

NSW - Sydney, ACT, Central Coast, Hunter Valley 

VIC - Melbourne

SA - Adelaide

QLD - Brisbane, Gold Coast. 

Postcodes in regional areas can be identified at the shopping cart using the Post Code Shipping calculator.

When Do We Ship

NSW/QLD/VIC/SA

Metro - Dispatch up to 5 business days

Regional - Dispatch within 7-10 business days

WA/NT & TAS

Please contact our team for more accurate information

Preparing To Receive Your Items

It's all in the preparation!

Delivery will be provided to the location specified by the customer and listed on the delivery manifest to ground floor and one room of choice.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Have you checked access?

Most of OneWorld items are assembled or large, please ensure there is sufficient access and space to the location specified for delivery.

We don’t rearrange or move furniture within your home.

Please let us know if you have low ceilings, narrow passageways, elevators or steep driveways.

Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery.

If we can’t access those hard to get to spaces, we can deliver the item to a nominated area accessible on the day or another location for another fee.

What time will we be there?

Deliveries can happen anytime on the day selected when booking your delivery. A OneWorld representative will make contact prior advising of an estimated timeframe.

Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, we will make contact to ensure you are kept informed.

If you are not home and nominate to leave items unattended, we do not take responsibility for any missing or lost items.

Now that you have your items.

At the time of delivery, the person taking accepting the delivery will be required to check over all items, confirm quantity and condition. Any discrepancies will be reported to the store of purchase or online team immediately. Issues need to be reported to the store of purchase within 48hrs

Items deemed missing or damaged will be replaced at no extra cost to the customer. This excludes items purchased AS/IS with pre-existing defects.

Last minute changes!

Somethings don’t go according to plan. If you need to change your delivery date please notify the team the day prior and we’ll reschedule for you.

If the items have already been loaded onto the truck and scheduled for delivery, a fee may be incurred to cancel this delivery and reschedule.

Metro Areas Defined As