FAQ's - Shop with confidence

Q : Am I able to cancel my order?

A : Orders may be cancelled at the discretion of OneWorld. Standard and stocked orders may attract a 20% cancellation restocking fee.

OneWorld Collection will retain the deposit of any Bespoke order cancellations.

If orders have already been shipped cancellation may still be possible however freight charges will not be refunded.

Q : Do Showrooms stock the entire range?

A : Our Showrooms showcase our core range and best selling items, however this may vary from store to store. You can find your nearest showroom by clicking on the Retail Showrooms link on the navigation bar above. 

Q : Will I be notified prior to the delivery of my order?

A : Yes, we will notify you prior to shipping your order. A tracking number will be supplied for online orders. Contact your local showroom for local delivery information.

Q : Can a change my mind after i have received my order

A : At OneWorld Collection it is important to us you love your purchase. If you change your mind within 14 days of receiving your purchase, and the item is in *original condition, we will exchange or provide a store credit.

Transportation costs associated with change of mind will be at the expense of the customer. Items outside of 14 days will be at the discretion of OneWorld Collection. Please contact our support or store team to discuss options outside of these conditions.

*original condition is in original packaging or repackaged as new. OneWorld will assess items outside of these guidelines on an individual basis

*Excludes clearance, outlet or bespoke orders

Q : What are your shipping costs?

A : Our shipping charges are calculated based on the volume and location of your order. Please refer to shipping information for more details.  

 

Q : Do you offer an in store styling service?

A : We do offer this service for your convenience however this may vary between locations. Please contact us at retail@oneworldcollection.com.aufor more information. 

Q : Can I return goods?

A : You may return unsuitable items within 14 days of purchase. You may return goods if you deem they are unsuitable, and will incur a restocking charge of up to 15% of the value of the order. The goods must arrive to our warehouse in their original condition and packaging.

Please note that no credits, refunds or exchange are offered on sale items.

***If you have any questions that are not listed above, please feel free to use our contact form, and we will respond to your request as promptly as possible***