Shipping Information

Shipping delays - Note - Due to high demand during the Black Friday period, shipping times may be longer than usual. These delays are expected to continue through the Christmas and New Year holidays. We’re working closely with our courier partners to ensure your orders arrive as quickly as possible. Thank you for your patience and understanding.

Shipping definitions:

Delivery will be provided to the location specified by the customer and listed on the delivery manifest.

• Standard Shipping to the Door - the item will be delivered to the door only. The item will not be delivered inside, upstairs or beyond apartment lobbies. It is recommended you have a second person on hand to take receipt of the order and to assist with the handling of your order.
• Standard Shipping to Room of Choice - the item will be delivered inside and into the room of choice. Note: this does not include, assembly, unpacking or rubbish removal. It is recommended you have a second person assist with any unpacking or assembly.
• Premium Delivery (Unpack, Rubbish Removal & Assembly) - the item/s will be delivered inside and into the room of choice. The delivery team will unpack, assemble, and remove any packing material. Note: this does not include fixing/hanging items or relocating any other items within the home.

Standard Shipping to the Door does not include assembly, adding covers and legs to sofas, relocation of existing furniture or fixing of items to floors, walls, and ceilings.
A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

If you require Premium Delivery outside of the Sydney location, please contact our customer care team.

Dispatch:

Is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and congestion throughout the logistics network. Please refer to your tracking link for up-to-date movement of your item(s).

• Smaller Items - normal dispatch time for in-stock items is 2-3 business days for smaller items. We use several courier services to ensure we can deliver to you as quickly as possible.
• Larger Furniture items - most of our furniture range arrives with little to no assembly required. This means we need to use bulky goods delivery specialists to transport these items. This may mean dispatch and delivery times can be longer. As a guide, dispatch occurs within 3-4 days. Our team will contact you to schedule the next available date. If your larger furniture items have been scheduled for delivery, please refer the below for expected shipping times.

Expected Shipping times for furniture/larger items:

Note: We use trusted delivery partners who specialise in moving large items as most of our range is assembled or requires minimal assembly. As a result, transit times may be longer to areas outside of Sydney.

Times vary for all other areas. Our team will contact you once your item has been scheduled. Contact our customer care team if you require further information for your area. Contact us.

How We Ship:

• Small items - will be shipped directly from our warehouse using a number of courier partners. Tracking information will be provided to you when your item is shipped.
• Larger items - such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery.

Free Shipping Items - as marked and for designated postcodes only.

If you have any questions about your delivery, please don't hesitate to contact us.

Australian Shipping Rates

Shipping rates are calculated at the checkout. We partner with a large network of providers, this way you can choose the best service and rate at the checkout.

Postcodes in regional areas can be identified at the shopping cart using the Post Code Shipping calculator.

If your area does not return a rate, please contact out customer care team for shipping information contact us.

Preparing To Receive Your Items:

It's all in the preparation!

Delivery will be provided to the location specified by the customer and listed on the delivery manifest to ground floor and one room of choice.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Have you checked access?

Most of OneWorld items are assembled or large, please ensure there is sufficient access and space to the location specified for delivery.

We don’t rearrange or move furniture within your home.

Please let us know if you have low ceilings, narrow passageways, elevators, or steep driveways.

Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery.

If we can’t access those hard to get to spaces, we can deliver the item to a nominated area accessible on the day or another location for another fee.

What time will we be there?

Deliveries can happen anytime on the day selected when booking your delivery. A OneWorld representative will make contact prior advising of an estimated timeframe.

Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, we will make contact to ensure you are kept informed.

If you are not home and nominate to leave items unattended, we do not take responsibility for any missing or lost items.

Now that you have your items.

At the time of delivery, the person taking accepting the delivery will be required to check over all items, confirm quantity and condition. Any discrepancies will be reported to the store of purchase or online team immediately. Issues need to be reported to the store of purchase within 48hrs.

Items deemed missing or damaged will be replaced at no extra cost to the customer. This excludes items purchased AS/IS with pre-existing defects.

Last minute changes.

Somethings don’t go according to plan. If you need to change your delivery date, please notify the team the day prior and we’ll reschedule for you.

If the items have already been loaded onto the truck and scheduled for delivery, a fee may be incurred to cancel this delivery and reschedule.

*Delivery does not included installation, removal of rubbish or fixing items to walls, floors, or ceilings.

International Shipping:

We do not ship internationally currently. Please feel free to contact us for information about international stockists.