Shipping Information

Christmas 2021 

Orders placed before 10th December 2021 for in stock items will be despatched within 2-3 business days for smaller items and 3-5 days for larger furniture items to meet pre Christmas timeframes.

NOTE: Due to increased demand for courier and delivery services across all industries, our couriers and delivery partners have been experiencing delays. We appreciate your patience and understanding as we work through these challenges.

Please contact our team for further information regarding pre Christmas shipping. 

Dispatch information 

Normal dispatch time for in stock items is 2-3 business days for smaller items and 3-5 days for larger furniture items. Dispatch is when the product(s) are collected by our delivery or courier partner. Transit times will vary based on location and congestion throughout the logistics network. Please refer to your tracking link for up to date movement of your item(s). 

Note: Due to current courier congestion and backlog, dispatch times may be longer than normal as we work through collection of orders with our courier partners. 

How We Ship

Small items will be shipped directly from our warehouse using a number courier partners. Tracking information will be provided to you when your item is shipped.

Larger items such as chairs and sofas will be delivered by one of our trusted local delivery partners. Your delivery partner will be in touch to organise date and time of delivery

Free Shipping Items - As marked and for designated postcodes only

If you have any questions about your delivery, please don't hesitate to contact us.

Shipping Definition

Delivery will be provided to the location specified by the customer and listed on the delivery manifest

Standard Delivery - Includes delivery drop off only - We do not offer rubbish removal or assembly for the standard delivery option.

Premium Delivery (Sydney Metro & Central Coast only) - Includes delivery to multiple rooms, includes assembly and rubbish removal. If you require premium delivery outside of the Sydney location, please enquire here.

*Delivery does not include relocation of exisiting furniture or fixing of items to floors, walls and ceilings.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Australian Shipping Rates

Shipping rates fare calculated at the checkout. We partner with a large network of providers, this way you can choose the best service and rate at the checkout.

Free Shipping Items

Some of our range ships free to a number of locations Australia Wide. These items are identified on the product page with the label - SHIPS FREE TO MOST LOCATIONS - 

NSW - Sydney, ACT, Central Coast, Hunter Valley 

VIC - Melbourne

SA - Adelaide

QLD - Brisbane, Gold Coast. 

Postcodes in regional areas can be identified at the shopping cart using the Post Code Shipping calculator.

When Do We Ship

NSW/QLD/VIC/SA

Metro - Dispatch up to 5 business days

Regional - Dispatch within 7-10 business days

WA/NT & TAS

Please contact our team for more accurate information

Preparing To Receive Your Items

It's all in the preparation!

Delivery will be provided to the location specified by the customer and listed on the delivery manifest to ground floor and one room of choice.

A delivery price is for one delivery only. Multiple delivery dates may incur multiple charges.

Have you checked access?

Most of OneWorld items are assembled or large, please ensure there is sufficient access and space to the location specified for delivery.

We don’t rearrange or move furniture within your home.

Please let us know if you have low ceilings, narrow passageways, elevators or steep driveways.

Please tell us if you have stairs. Access to stairs or multiple flights may make it difficult to complete your delivery.

If we can’t access those hard to get to spaces, we can deliver the item to a nominated area accessible on the day or another location for another fee.

What time will we be there?

Deliveries can happen anytime on the day selected when booking your delivery. A OneWorld representative will make contact prior advising of an estimated timeframe.

Sometimes things don’t go according to plan. If we are running late due to traffic or other areas out of our control, we will make contact to ensure you are kept informed.

If you are not home and nominate to leave items unattended, we do not take responsibility for any missing or lost items.

Now that you have your items.

At the time of delivery, the person taking accepting the delivery will be required to check over all items, confirm quantity and condition. Any discrepancies will be reported to the store of purchase or online team immediately. Issues need to be reported to the store of purchase within 48hrs

Items deemed missing or damaged will be replaced at no extra cost to the customer. This excludes items purchased AS/IS with pre-existing defects.

Last minute changes!

Somethings don’t go according to plan. If you need to change your delivery date please notify the team the day prior and we’ll reschedule for you.

If the items have already been loaded onto the truck and scheduled for delivery, a fee may be incurred to cancel this delivery and reschedule.

Metro Areas Defined As

 

*Delivery does not included installation, removal of rubbish or fixing items to walls, floors or ceilings.

International Shipping

We do not ship internationally at this time. Please fee free to contact us for information about international stockists.

METRO Areas Postcodes
Sydney Metro 1000-2249 & 2760-2770
Central Coast & Newcastle 2250-2267 & 2280-2309, 2315
Brisbane Metro 4000-4207 & 9000-9499
Gold Coast 4210-4221, 4223-4227, 9726, 9728, 9729
Sunshine Coast 4500-4601, 9900-9919
Adelaide Metro 5000-5199 & 5900-5999
Melbourne Metro 3000-3207 & 8000-8499
Perth Metro 6000-6199 & 6800-6999