7-Day Claim Period
All return or credit claims pertaining to products purchased from OneWorld Collection Pty Ltd must be made within 7 days from the date of receipt of the goods.
If an item is damaged upon arrival, the following conditions must be met;
If an item is discovered to be faulty, we will replace the item at no cost, or fully refund you for the purchase price of the item, given that we are notified within 7 days of receiving the item. For faulty items discovered outside of the 7-day claim period, please refer to the warranty conditions on page 2 of this document.
Refund or Exchange
Please note, we do not refund purchases if you change your mind. If you change your mind and would like to exchange for another product, the following conditions apply;
Please note, due our extensive handmade product range, we have large variations in the composition and fragility amongst our items, so we cannot guarantee claims on all items outside our return period. For this reason, we ask that you please check all items on the date of receipt of the goods, in order to avoid any discrepancies that may occur as a result of a third party (eg. courier mishandling).
All return lodging and warranty claims to go to:
All returns to go to;
OneWorld Collection Pty Ltd
6/113 Wisemans Ferry Rd